Privacy Policy

Introduction

This Privacy Notice outlines the practices of Figurative, Inc ("we," "us," or "our") regarding the collection, storage, use, and sharing ("processing") of information when you use our websites and services ("Services"). We provide our Sites and Services either directly to our customers ("Customers") or via authorized resellers. Customers are those who have entered into an agreement with us or our resellers to utilize our Services (each, an "Agreement"). The website users or visitors associated with each Customer are referred to as their "End Users."

By accessing or using our Sites and Services in any manner, you agree to the practices and policies described in this Notice and acknowledge that we may process and share your information in accordance with these terms. If you have any questions or concerns about our privacy practices, we encourage you to review this Notice in full to better understand your rights and choices. Should you disagree with our policies and practices, please refrain from using our Services.

Information Collection

To put it simply, we collect information that you provide to us. When you register for our Services, express interest or participate in activities on our services, we collect the information you provide us

• Information You Provide Directly

  • Contact Information. We gather your contact details when you inquire about, purchase, or use our Services, or participate in our Marketing Activities. This may include your name, email address, phone number, and location.
  • Business Information. We collect information related to your professional life, such as your organization name, website, job title, and industry of operation.
  • Account Information. To create, update, or manage your account on our Sites and Services, we collect details like your email, phone number, and username. We may also collect additional information such as a profile picture or social media links.
  • Transactional Information. We collect payment details and other transaction-related information necessary for our Services, including hashed payment card data and billing addresses.
  • User Content and File Information. When you upload, post, or provide content to our Services—such as source code, text, images, documents, videos, or other files ("Customer Content")—we collect and store this information, along with any associated Git data or other files.
  • AI Product Information. We collect data when you interact with features related to our AI products, including user chat prompts, uploaded images, and any design or text outputs generated by these products.
  • Marketing Information. When you engage with our Marketing Activities or communicate with our sales or support teams, we collect information from form submissions, surveys, emails, or phone calls. This may include the nature of your communication, your contact preferences, and any additional details you provide in open text fields.
  • Image and Audio Information. We may collect your image or audio recordings during phone or video when you contact us as such, or during events hosted by us.
  • Troubleshooting and Support Information. We collect information about your account preferences or information you provide when you contact us for support, such as but not limited to the solution you use, the content of chats and other communications with us that help us provide support or comply with legal obligations.
  • Social Media Information. Our Sites and Services may use social media features that may collect your information. Figurative is not responsible for how these social media features collect, process, and disclose your information, so we encourage you to review the social media platforms' privacy policies.
  • Any Information You Voluntarily Provide to Us. For example, when you provide feedback on your experience with our Services or join a public discussion forum as part of our Marketing Activities.

• Information We Receive From Third-Parties

  We may receive infromation about Customers from third-parties and partners that provide addon services or support to our Customers. We restrict our collection and usage of such data to their intended purposes only

  • Connectable Information. We collect information that enables us to associate incoming information with our customers. Some of this may include customer id, name, or organizational information
  • Transaction & Metadata. We may collect transactional data provided or generated as part of usage of third-party services.

• Information We Collect Automatically

  We may receive infromation about Customers from third-parties and partners that provide addon services or support to our Customers. We restrict our collection and usage of such data to their intended purposes only

  • Usage Information. We track how you interact with our Sites, Marketing Activities, and Services. This includes details like clicks, pages viewed, searches, browser type, page response times, errors, timestamps, referring and exit pages, time spent on our Sites, and information about other websites you've visited recently.
  • Device Information. We gather data on how your devices interact with our Sites and Services. This includes your browser type and settings, device details like screen size and operating system, language preferences, Internet Service Provider, mobile network details, push notification tokens, and unique device identifiers.
  • Service-Generated Information. We collect data generated from your use of our Services and Sites, including log files, IP address, location data derived from IP, server performance metrics, diagnostic information, and your chosen privacy and security settings.
  • Location Information. We collect general location data like city and country based on your IP address. We do not track precise location.
  • API Information. We gather data from Third-Party Services connected to us, including functional information and events initiated by Customers, such as authentication tokens and database URLs.
  • Cookies. We use cookies and similar tracking technologies to collect information from your browser. Depending on your settings, this may include a cookie ID. We obtain your consent where required by law, and you can choose to delete or refuse our cookies as outlined in our Cookie Policy

Use of Information

We use this information to provision our Services and to better meet our users' needs. The ways include and are not limited to:

• • Service Operation. We use collected information to run and maintain our Sites and Services. This includes tasks like system troubleshooting, maintenance, upgrades, and overall site administration.
  • Service Support. To provide customer support and technical assistance, we respond to requests and inquiries. Our team may only view Customer Content when instructed by you or when necessary for resolving issues, ensuring security, maintaining service integrity, or for legal reasons.
  • Product Development. We continually enhance the functionality, quality, and user experience of our products, as well as develop new features based on user interactions and feedback.
  • Account Management. We manage your account details, process transactions, and send administrative communications like purchase confirmations, receipts, and billing information.
  • Security. We take measures to detect, investigate, and prevent threats, fraud, unauthorized access, and other malicious or illegal activities to keep your information secure.
  • Marketing Activities. We use your data to analyze trends and improve our marketing efforts, tailoring content and features to match your interests and preferences.
  • Legal, Safety, and Compliance. We ensure compliance with relevant laws, regulations, court orders, and our own terms, prioritizing your safety and legal protections.

Data Retention

We may retain your information for the minimum period while there is an ongoing legitimate business requirement to process your data. Once this is not the case, we delete your data or anonymise it. We may store the data in backups securely in cases where outright deletion is not possible.

• The following are examples of legitimate business needs to keep your data

  • Dispute resolution
  • Legal & compliance obligations
  • Contractual obligations
  • Tax and accounting requirements

Data Security

We implement a range of administrative, technical, and physical measures to safeguard your information from unauthorized access, use, alteration, destruction, loss, or disclosure. These protections are designed to meet industry standards and help ensure your data is secure.

• When we work with third parties or share your information with them, we require them to uphold security standards consistent with industry practices and their contractual, privacy, and security obligations. However, we cannot be held responsible for the security practices of these third parties beyond the information they receive from us or provide to us. While we strive to protect your information, no security measure can offer absolute protection in every situation. For details on our shared responsibility model with customers, please refer to our Documentation. If you have any concerns or questions about the security of our Sites and Services, feel free to reach out through our Contact Us page.',

Data Disclosure

We only disclose information on need basis or as required by law, or as part of our practices as follows:

• • Affiliates and Subsidiaries. We may share your information with companies that are related to Figurative, and across our Sites and Services. These affiliates and Services will treat your data according to this privacy notice.
  • New Owner or Business Transactions. If our company undergoes a merger, sale, or reorganization, your information may be transferred as part of the transaction. You'll be notified if there are significant changes in ownership.
  • Our Customers. When you interact with our Services, your information might be shared with the Customers you’re working with, such as team administrators. We encourage you to read the Customer's privacy notice before acquiring their services
  • Partners and Event Sponsors. We may share your information with partners, event sponsors, or advertisers to support our services and marketing efforts.
  • Third-Party Service Providers. We work with various third-party providers to support our operations, including hosting, payment processing, customer support, security, and analytics. They only use your information as needed to provide their services.
  • Legal or Public Authorities. We will share your information if required by law, to enforce agreements, or to protect the rights, safety, and integrity of Figurative and partners.
  • We may share your information with third parties if you give us permission to do so.

Third-Party Services

Our Services may contain links or integrations to or from one or more Third-Party Services that are not operated or controlled by Figurative and its Subsidiaries.

• These Third-Party Services have their separate privacy policies and terms of use that are not tied to this Policy. We are not in anyway responsible for the content, accuracy, or opinions expressed in such Third-Party Services.

• We do not verify the accuracy or completeness of these Third-Party Services. We strongly recommend that you review the terms and privacy policies of each Third-Party Service before using them to ensure they meet your compliance, privacy, and security needs.

Data Transfer

If you are accessing or using our Sites and Services or otherwise providing your information to us, you consent to the processing of your information in the United States and other jurisdictions in which we operate. By using Figurative’s Services, you agree that your personal data will be handled in the U.S. In accordance with Article 46 of the GDPR, Figurative and our Sites implement appropriate safeguards through binding standard data protection clauses, enforceable by individuals in the EEA and the UK. These clauses have been updated based on European Data Protection Board guidance and will be revised when new model clauses are approved.

• To the extent required by applicable law, whenever we transfer your information, we take the appropriate steps to protect your information, including the use of standard contractual clauses or other appropriate legal mechanisms.

Data Privacy Rights

The European Union’s General Data Protection Regulation (GDPR) and other countries’ privacy laws provide certain rights for data subjects. Data Subject rights under GDPR include the following:

• • Right to be Informed: You have the right to know how your personal data is being collected, used, and shared.
  • Right of Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.
  • Right of Data Portability: You can request a copy of your personal data in a commonly used format to transfer it to another service.
  • Right to Object: You can object to the processing of your personal data in certain situations.
  • Rights Related to Automated Decision Making Including Profiling: You have rights concerning decisions made about you based solely on automated processing, including profiling.

Minimum Age Requirements

Our Sites and Services are not intended for individuals under 18. To use Figurative's Sites and Services, you must be old enough to consent to data processing in your jurisdiction. We do not knowingly collect data from anyone under 18. If you believe your child has provided us with personal information, please contact us, and we will remove it.

Changes to this Notice

We regularly update this Notice to reflect new Services or changes in our practices. Please review this Notice periodically to stay informed about our privacy practices and how you can protect your information.

Contact Us

If you have any questions about this policy, please contact us through any of the following means

• • Email: [email protected]